Learn and understand the fundamentals, premium products, and advanced features of using Infinite Campus Perform software product training on location, at customer sites or via the Web Assist with planning and managing the design of training materials and programs Executes and oversees training plans Responsible for communication with customers and internal departments for

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Assist the customer by resolving the incident, redirecting the call, or escalating. Dis

Manages and prioritizes the team's backlog for their product Translates Product Manager's vision and strategy into stories for a development team Understands the needs of their stakeholders and uses that understanding to break down and prioritize work Collaborates with Product Manager to make decisions on what goes into product Carries out product strategy withindepartmen

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Assist the customer by resolving the incident, redirecting the call, or escalating. Dis

Staff Planning and Development Manage the recruitment, training, evaluation, guidance, discipline, and termination of Support Representatives and Advisors. Collaborate with the Manager of Support Services and HR to address personnel matters. Training and Development Design and deliver comprehensive training programs tailored to equip support team members with the requisit

Job Description (What you'll do) This role combines the strategic content management and community engagement responsibilities of a Campus Community Administrator with the critical message crafting skills of an Incident Response Communicator. The ideal candidate will manage external and internal communication needs, ensuring effective communication, transparency and rapid